You're confronted with a difficult customer, how should you respond? You're calm and ready for this. On-boarding training was weeks ago but you just saw your co-worker's training...
Create & Capture
In Retail, your associates are the life blood of your company. If they are not prepared to handle customer questions or concerns or know your products and promotions, your sales will suffer. But today, staff training & on-boarding is frequently carried out at the store or in a staff meeting location which everyone promptly forgets weeks later. It's also just too time consuming and not scaleable for more frequent training.
Share the Right Content
Feathercap gives any experienced team member or leader the ability to instantly shoot and share valuable training into text, images, documents or video training with the group. It's all view-able by everyone from any mobile or desktop device.
Get better outcomes
Now every new and existing team member can see short/ to the point training on any aspect of doing their job. You can even get reports on time spent and completion/ along with certificates.
Unlike most existing training, it's so easy to create new training, there's no barrier to updating out of date or stale content. Everyone spends a lot less time asking their peers/ supervisors and can view the content whenever they need it on their phones or any device.
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