How ChatGPT can solve the 3 biggest enterprise learning challenges

By the Feathercap team
5 minute read

Unless you’ve been living under a rock, the latest version of ChatGPT by OpenAI was released back in November 2022 to an explosion of people using it to generate responses to their questions, writing personalized content and assessments. ChatGPT is built on top of OpenAI’s GPT-3 family of large language models and has been fine-tuned using both supervised and reinforcement AI learning techniques. In terms of expertise, ChatGPT has been able to achieve passing grades while taking U.S. State Bar exams in several states as well as passing U.S Medical Exams to practice medicine in the U.S. This along with how eerily well written it’s responses are may be why ChatGPT grew to 1 million users the first week of launch and within 2 months achieving 100 million users.

ChatGPT is great for general questions and requests, but what happens when we do two things: 

  1. Focus on specific content channeled through ChatGPT. This means highly tuning ChatGPT with results limited to answering and responding to ONLY specific content. 
  2. Add a user feedback mechanism that measures every person’s interactions, questions asked, content received and even role, tenure and goals. 

What we’ve noticed as a result is a highly functional and personalized AI powered digital coach.  We call this approach ChatGPT + your content + learner tracking.

Armed with the above, we have a means to solve the three biggest enterprise learning challenges that our client’s have shared with us over the years.

Challenge #1: Keeping people interested in learning new capabilities.

Today, 83% of all companies have some form of Learning Management System (LMS). An LMS is software that helps you create, manage, and deliver eLearning courses. It can be used for employee training, compliance training, customer education, and more. Vendors like Cornerstone on Demand or Degreed engage users by delivering compliance training courses and ancillary company content like articles, videos and documents. The downside is that this is all static content. It takes teams of people to create and update the content. It’s also tricky to keep employees coming back to the LMS.  Expectations are typically met by management if the majority of employees enrolled complete assigned proficiency of skills or compliance learning content. This is accomplished by repeated and escalating requests made to every user to complete their assigned learning and then those requests are forwarded to their managers and their managers managers. It’s a culture of enforced learning. We’ve known for some time that after people have completed assigned content they rarely use the learning system to get answers to questions or to learn more. 

On the other hand, ChatGPT + your content + learner tracking uses AI to generate responses to questions by explaining most any concept in a completely bespoke and engaging way. By fostering conversations, it allows employees to interact as they prefer when learning on the job; speaking with mentors and peers. ChatGPT + your content + learner tracking is just like texting an informed peer; it understands the specific employee’s context, their goals and responds just to them all without judgement. Further, since all learner activity is tracked the system gets better while also able to give credit to every employee for the interactions they’ve had. It’s early days, but considering how popular ChatGPT has been, it’s clear giving employees access to answers and tutorials tailored to them has a much higher potential for success than static content delivery and enforcement.

Challenge #2: Employees effectively learning new capabilities.

“Let me put it straight: video-based chapter by chapter courses don’t teach you much. Companies want a solution that is expert-led, engaging, includes assignments and coaching, and connects employees to experts and peers.” – Josh Bersin

Because of reliance on online content, live person interactions are limited in existing learning management systems (LMSs) and so they are challenged to drive new employee capabilities. The most successful new learning platforms are known as capability academies. They combine online learning and LMSs with one-on-one coaching, interactive workshops and even cohort based learning. They are successful in building employee capabilities but by the fact they need live staff to participate and facilitate learning programs they are very expensive. According to Josh Bersin as much as $2,000 – $15,000 per user annually. 

ChatGPT + your content + learner tracking lets users interact and receive personalized explanations to their questions with the level of interaction that can replace mentors, facilitators or coaches 24 hours a day, seven days a week. They allow advanced learner tracking, enable enhanced analysis and improvement of content based on employee behavior.  Finally, the cost of such solutions is low enough to allow organizations to integrate them with their existing LMSs. This leads to the final top three challenge for enterprise learning:

Challenge #3: Adequate staffing/ resources to launch a BIC learning initiative.

The majority of organizations simply don’t have the human or capital resources to deploy much more than an LMS. As mentioned, full blown capability academies are extremely expensive and are not practical for the majority of companies. Again, a cost effective solution is the ChatGPT + your content + learner tracking approach: generated tutorials pages for each user based on their question, role and need. Employees can hold a conversation with the platform to learn, discover and answer their questions. This itself lowers the demand for learning staff and human coaches and experts. Right now, we already enable tailored answers and tutorials in response to specific users by matching to their learner record.  Such as for a new user to the subject matter, new to their position or their desire to see a range of subject matter responses with varying levels of complexity: from a 400 word in depth description to a concise point form list. Coming soon is the ability to pose questions, short writing exercises and activities to employees in response to posed assessments, all tailored to each employees skillset and ability. Just like AI can now write software code, new courses, activities and assessments will eventually be either solely AI created or in concert with instructional designers, facilitators, cohort leaders, coaches and experts. Combined with resources like OpenAI’s Dall-e that can instantly generate images from natural language descriptions, course pages containing bespoke text and associated bespoke images with narration can be created instantly and specifically for each employee.  Suddenly discussions between user and self-learning AI powered digital coach can learn from each other.  This will radically reduce the capital cost and resources organizations would need to produce, update and improve learning content and the learning experience for all their employees. 

More about Feathercap Coach:  ChatGPT + your content + learner tracking

Augment your existing training staff, coaches, mentors, facilitators with a 24/7 digital coach.

Powered by ChatGPT, Feathercap Coach combines its vast learner tracking capability with a deep understanding of your entire content set enabling every employee insightful responses and tutorials tailored to their questions and goals. 

More about Feathercap:

Feathercap is your employee’s answer platform. Current learning approaches and courses are not working to keep teams engaged. Workers can’t ask questions at the moment of need to the content they are assigned. They need instant job answers and personally generated tutorials and expertise from their existing content and a way for their team to instantly create new content for even more current answers. Feathercap solves this problem and in doing so our customers tell us we boost their workforce productivity, success and reduce everyone’s stress.  

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