Any active user (unique phone number or email) who has logged in either through WhatsApp or via web in a given month is what we consider an “active user”. We only charge by active users not by users who are either registered or deregistered in your community. Any combination of answers, pages or video in minutes that your employees actually view each month is included in your plan. Any amount of time spent by your users in authoring, importing or asking questions is also included.
But don’t worry if you are near using all your allotted users for a given plan in a month, as you hit 80% usage and then at 90% usage we will message you to see if you would like to move up to a higher plan. If you don’t change plans and your user count does exceed your plan you will be billed at the listed additional per user rate for your plan.
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