We only charge by the minute of access. There is no user limit. Any combination of answers, pages or video in minutes that your employees actually view each month is included in your plan. Any amount of time spent by your users in authoring, importing or asking questions is not counted and is free.
But don’t worry if you are near using all your allotted minutes for a given plan in a month, as you hit 80% usage and then at 90% usage we will message you to see if you would like to move up to a higher plan. If you don’t change plans and your minute count does exceed your plan you will be billed at the listed additional per minute rate for your plan.
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