What are “Sessions” and how many do I need?

A “Session” is any combination of questions, answers, pages or video that your employees and customers actually view in a 10 minute period each month. For example, if a user views a few pages of content, asks a question, reads the answer or views a video over a total of 10 minutes that is considered one Session.

The number of Session you need depends on not just the size of your audience but how often on average you expect them to interact by asking questions or viewing content. For many, a ten minute session is enough for each of their employees or customers over a month. So if they have 200 employees or customers in total, the 200 Session Plan will be enough. On the other extreme, if each user will be viewing a lot more content lasting more than 10 minutes you may need more Sessions. There is no big upfront cost or commitment of users. You can start with the 200 Session plan for $9.99 per month. If you need more, you can move to a higher plan.

But don’t worry if you near using all your Sessions for a given plan in a month, as you hit 80% usage and then at 90% usage we will message you to see if you would like to move up to a higher plan. If you don’t change plans and do exceed your plan you will be billed at a per Session rate 5¢ ($0.05 USD).