How to keep your people from joining competitors
Traditional learning systems or learning management systems (LMSs) are great at delivering a crafted curriculum of on-demand content and vILT/ ILT (Instructor Led Training) at the beginning of an employee’s job tenure, for up-skilling and setting a cultural mindset for employees anytime. All content is crafted regardless of size to be consumed as a whole; varying from 5 minutes of micro learning to multi-hour on-demand courses or virtual instructor led sessions. Examples of these are offered by Docebo and Cornerstone-On-Demand.
Learning experience platforms (LXPs) which focus on delivering the right learning and other content to employees as a learning path are great at letting employees get credit and earn credentials for learning any number of skills. The most advanced also help companies develop a talent marketplace and capability academies to drive and know who based on newly acquired training credentials and capabilities are ready to move to another role. Great examples are Degreed with their acquisition of Learnin and now Cornerstone-On-Demand from their acquisition of Edcast.
Problem: Most employees with questions ask their boss and peers first…Lastly or not at all to their learning system…
According to a study conducted by Degreed back in 2016:
Percent of employees who ask job questions, they first ask:
69% ask bosses or mentors.
55% ask peers or co-workers
28% to their company LMS/ LXP
The above isn’t a surprise for LMSs/ LXPs, since they’re not designed to give “answers”. They’re designed to deliver whole courses and content based on set events and direct employees to a specific document or course when asked as designed by the learning team. They mostly house on-demand courses and prepared content. Rarely all the job and “how to” documents, videos or SOPs (standard operating procedures) employees need.
Knowledge management and enterprise search systems as offered by Microsoft, Google, Coveo and most recently Moveworks have come a long way in understanding the relationship of content to all other content. Known collectively as cognitive search platforms. They focus on automatically indexing and curating all of an organization’s content and the collective experience of this content by all employees and empowering searches to be more accurate. To date, they show success and promise. A challenge is they’re not focused or priced for every employee and so relatively few employees have access to them. They tend to focus on consumer sites or on highly paid employees in the biotech, pharmaceutical or IT sectors.
Digital peers are the most cost effective way to keep your people.
We’ve seen the inherent value of having access to knowledgable work peers, mentors and bosses. Now imagine all of them in a digital, automated form. AI search with a digital replica of the very job every employee does. This digital peer knows the context of questions based on a wide set of industry specific language domains and gives the exact right answer. Such as in IT, HR, financial services, insurance, travel & hospitality, food & beverage and more. At Feathercap, we’ve developed our digital peer to combine all this with our employee experience tracking and AI driven cognitive search that gets to know which content, answer and interaction does the most to make all of our client’s employees curious, more capable, successful and less likely to leave their current job.
Feathercap lets people connect to the right job answers they need to succeed and grow. We make every employee happier, more curious and less likely to leave as we answer their job questions. For more:
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