After having closed ALL stores and locations in 2020 due to Covid-19, Old Spaghetti Factory fully re-opened in 2021 and deployed Feathercap Digital Peer and Performance Plus capabilities to all locations and all managers. This ensured all available content as well as videos, documentation and SOPs are readily findable and searchable from any device. As we have just released our Text/ SMS & WhatsApp capability they are just beginning to roll-out use company wide to take advantage of “texting” for answers and content. The advantages they’ve noticed to date however:
The correct job procedure is a click away. No more hoping the right person with the right answer is around.
Staff feel more supported by management and are markedly happier doing their jobs.
Newcomers feel team camaraderie and acceptance sooner.
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